Details about ordering, payment & shipping
Ordering
We normally only have one copy of each item so please e-mail, telephone or write to confirm availability, to order and to agree postage costs and payment methods. Please remember to include the title(s).
Although websites are a great asset they do not provide all the answers so if you require further information, pictures or assistance then do not hesitate to contact us.
- Email:
- pilot@spitfirebooks.com
- Telephone; UK:
- 01829 751308
- Overseas:
- 0044 1829 751308
- Skype:
- Skype name: Nick-Stein
- Mail:
- Spitfire Books Ltd, Old Mill Barn, Waste Lane, Kelsall, Cheshire CW6 0PE United Kingdom
Payment
Spitfire Books accepts payment by:
- Paypal:
- pilot@spitfirebooks.com
- Sterling Cheque:
- (payable to Spitfire Books)
- Cash:
- In Pounds Sterling, US Dollars or Euros sent by Registered Post
- Bank Transfer:
- You may ask your bank to transfer your remittance directly to our account. The purchaser must meet all transaction charges; i.e. we must receive the full invoice amount. Bank details will be provided on request
Shipping
Postage & packing are extra and will be charged at cost price depending on weight and destination. Royal Mail Special Delivery or Signed For services will be used to UK destinations. High value parcels will be sent insured.
We aim to send out all orders within 48 hours of receipt of payment. Items will be securely packaged, wherever possible using recycled materials. We will confirm despatch by email and would appreciate it if you let us know when the book arrives.
Returns
All items are sold firm and are not to be regarded as on approval unless agreed in advance.
We aim to provide our customers with a friendly reliable and first-rate service however, we appreciate that matters relating to condition can be subjective. We do set very high standards for all our books and memorabilia and provide accurate descriptions but if there is a problem then please tell us straight away.
Only items considered to be not as described may be returned for a refund provided;
- That this is done within seven days of receipt.
- We are notified in advance.
- It is returned post paid, securely packaged with its receipt and in the same condition as when received
- Shipping charges are not refunded